Privacy Policy

Voz Ativa Treinamentos operates this online platform and is committed to protecting the privacy of individuals who use our services. This privacy policy describes how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Brazilian privacy laws.

**1. Information We Collect**

We collect information you provide directly to us when you interact with our site or register for our services. This may include:

* Contact details such as your name, email address, and phone number. * Information you provide when enrolling in courses, workshops, or coaching programs. * Payment information processed by third-party payment providers (we do not store full payment card details on our servers). * Information you provide when you communicate with us or request support.

We also automatically collect certain information when you visit our site, such as:

* Your IP address. * Browser type and operating system. * Referring URLs. * Pages viewed and the paths taken through our site. * Timestamps of your visit.

This automatically collected information is used to improve the functionality and performance of our site.

**2. How We Use Your Information**

We use the information we collect for various purposes:

* To provide, operate, and maintain our services, including processing registrations and managing courses. * To communicate with you, respond to your inquiries, and provide customer support. * To process transactions and send you related information, including confirmations and invoices. * To improve our site and services, develop new features, and understand how users interact with our platform. * To send you technical notices, updates, security alerts, and administrative messages. * With your consent, to send you promotional communications about our services. * To protect against fraudulent, unauthorized, or illegal activity. * To comply with legal obligations.

We process your data based on lawful grounds, including where processing is necessary for the performance of a contract with you, where we have a legitimate interest (such as improving our services), where we have your consent, or where required by law.

**3. How We Share Your Information**

We may share your information with third parties under specific circumstances:

* With service providers who perform services on our behalf, such as payment processors, hosting providers, data analytics providers, and communication services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * In response to a legal request or obligation, such as a subpoena, court order, or government investigation. * To protect the rights, property, or safety of Voz Ativa Treinamentos, our users, or the public. * In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. * With your consent or at your direction.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

**4. Data Security**

We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

**5. Data Retention**

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

**6. Your Data Protection Rights**

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

* The right to access your personal data and receive a copy of it. * The right to request rectification of inaccurate or incomplete data. * The right to request the erasure of your personal data, under certain conditions. * The right to restrict the processing of your personal data, under certain conditions. * The right to object to the processing of your personal data, under certain conditions. * The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller. * The right to withdraw consent at any time where we rely on your consent to process your personal data. * The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

**7. Cookies and Similar Technologies**

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for advertising purposes. You can manage your cookie preferences through your browser settings.

**8. Third-Party Links**

Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

**9. Changes to This Privacy Policy**

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

**10. Contact Us**

If you have any questions or concerns about this privacy policy or our data practices, you can contact us by writing to our physical address:

Voz Ativa Treinamentos Avenida Paulista, 1578, 10º andar, São Paulo, São Paulo, 01310-100, Brazil.